Office Manager

Remote

Part Time

Manager/Supervisor

Office Manager (Split Shift with On-Call) – Cat Sitter Toronto 🐾

Are you an organized multitasker with a love for cats? 🐱 Cat Sitter Toronto, an award-winning in-home cat care company, is looking for a flexible Office Manager to support our growing sitter team and owner.

What You’ll Do:

Oversee daily scheduling, client communication, and sitter support.
Work split shifts (morning & evening) with on-call availability during the day for urgent needs.
Act as the main support for sitters — handling scheduling issues, emergencies, and client escalations.
Cover cat visits when required and complete all necessary visit tasks (feeding, clean litter, provide medication if required).

What We’re Looking For:

Strong administration and office management skills (scheduling services, client care, team support).
Previous experience with cats (feeding, litter, meds, handling).
Calm, compassionate communicator who thrives under pressure.
Flexible, dependable, and ready to problem-solve on the fly.

Why Join Us:

Competitive pay.
Paid training & growth opportunities.
Work-from-home flexibility for administration tasks.
Be part of a passionate, pet-loving team that makes a difference every day!

📍 Location: Toronto, ON
📅 Position: Part Time, Split Shift & On-Call

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Scenario 1: Scheduling Challenge
It’s 6:30 PM and you get a message from a sitter who has suddenly fallen ill. They were scheduled for 3 evening visits tonight. Two other sitters are available, but they’re already busy with their own schedules.
Question:
How would you handle re-assigning these visits?
What steps would you take to make sure the cats are cared for and the clients are reassured?

Scenario 2: Client Communication
A client emails saying:
“I’m very nervous about leaving Muffin alone for the first time. She’s shy and hides from strangers. How will I know she’s eating and using her litter box?”
Question:
Write a short professional and compassionate reply you would send to the client.

Scenario 3: Cat Care Knowledge
During a sitter’s visit, they notice a cat has vomited twice and is hiding under the bed, which is unusual for this cat. They call you while on shift.
Question:
What steps would you advise the sitter to take immediately?
What would you communicate to the client?

Scenario 4: Prioritization Exercise
It’s 9:00 AM and these tasks come in at once:
The phone rings with a new client inquiry.
A sitter messages saying they can’t find a client’s key.
You have 5 emails waiting in your inbox from yesterday.
The owner sends you a Slack message asking for a report on sitter hours.
Question:
In what order would you tackle these, and why?

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Office Manager

Office Manager (Split Shift with On-Call) – Cat Sitter Toronto 🐾

Apply for this position